Christies Care is a ‘people’ business. We want our live-in carers to give our clients the excellent care they deserve, and we want to give our live-in carers the training, support and help they need. Then, we will have a virtuous circle of good service.
How do we tell if we are doing a good job? How do we really know that we are investing the time, money and effort into our carers that we should, to have an outstanding team of carers?
The answer is to ask to be audited. And last month we had a visit from the assessor for Investors in People to see how good we are.
Investors in People is an internationally recognised management standard which, as they say, “Defines what it takes to lead, support and manage people for sustained success.”
Investors in People have been setting standards for over 25 years, and they have developed their standards in consultation with over 1,000 organisations and management thinkers. An assessment from them will show us our strengths and weaknesses, very clearly.
The assessment certainly was tough. The assessor interviewed 37 office staff and carers, over three days, to get an understanding of how they felt, how well treated they are, how much training they get and how well they are looked after and managed. He talked to everyone for at least half an hour, sometimes more. Then he went away and wrote up his findings, which were audited by the Investors in People head office.
We got our results through last week. We have won the Silver award. This is rare, not many people have it, and it shows we are doing a good job.
Next time, we are going for Gold!
Since 1991 Investors in People has set the standard for better people management. Our internationally recognised accreditation is held by 14,000 organisations across the world. The Standard defines what it takes to lead, support and manage people well for sustainable results.
Based on 25 years of leading practice, the Investors in People Standard is underpinned by a rigorous assessment methodology and a framework which reflects the very latest workplace trends, essential skills and effective structures required to outperform in any industry.