Christies Care has been awarded a coveted ‘Outstanding’ rating following its recent inspection by the Care Quality Commission (CQC).
This rating tops off an exciting year of progress for us as we opened our brand new, ‘state of the art’ headquarters in Saxmundham this month.
The CQC Inspection took place on 14 October 2016 and was followed up with visits to clients in their own homes and phone calls to people to ask for their views on the service they received. The report concluded that Christies Care’s clients:
“received outstanding care which was continually reviewed to ensure the best possible outcomes.”
“People were at the centre of their care and found that their care and support was planned with them and not for them.”
“People were supported to attend a range of leisure activities as well as being able to develop their own independent living skills.”
“Each person was treated as an individual and as a result their care was tailored to meet their exact needs.”
It stated that:
“People’s experiences of care were extremely positive.”
“Staff knew each person as an individual and what mattered to them.”
“Privacy and dignity was respected by staff with whom positive relationships had been formed and who promoted individuality.”