We have trained you to be a competent carer. We have introduced you to a client who has engaged you as a live-in carer. We know that being a live-in carer can be stressful. You have a lot of responsibility. For example, if your client is suddenly taken ill, it is always going to be up to you to call the ambulance, liaise with the paramedics and the NHS and you will most likely be in an unfamiliar part of the UK.
The Carer Support team is there to make things easier for you. You will be given two members of the team who are on hand to give you support and advice when you want it. Most of the team work from 9am to 5pm, Monday-Friday; but if you have an emergency, we always have someone on call 24 hours a day, 7 days a week and 365 days a year. Your team is there for you to ring them. If you need advice, they will do their best to give you the right answer.
You may want to know which train to catch to get from a client in Manchester, to a client in Sevenoaks – they’ll tell you. You may want some advice on how best to care for a client with dementia – they’ll either give you the advice you need themselves or, if your query is more complex, they’ll put you through to the right part of the training team.
You may want to know what you should do about a particular medication – they’ll either advise you there and then or find out the answer or tell you who to talk to. You may just want a chat, so give them a ring: they are always happy to talk to you.
In short, the Carer Support team is there to give you help and advice. They are in no way monitoring or supervising you, as you are a carer who is engaged by your client to carry out your client’s wishes – and we do not interfere with this at all.
“The Blue Team have always been good. They always manage to resolve my problems and give good advice when it is needed.”
“Thanks to the Yellow Team for the birthday wishes and the amazing support you always provide. Bless you all.”
“The Green Team are perfect! I always get really good support!”
“Originally, I heard about Christies from someone else. They gave me a bit of info which made me curious. I have since heard about other care companies, but they do not appear to give the support I get from Christies.
Blue team, my team, are great! I can talk to them on my bad days and they are so supportive. There I go, praising one part of Christies but I have to say, everyone is great!”
“Just wanted to say thank you for your support and constant checking up on me when I was ill. You made me feel like a valued member of the team and for that I will forever be grateful.
Keep up the good work and God Bless you all. Go Green Team!”
“Green Team are perfect! I always get really good support!”
“The Yellow Support team are always on the other side of the phone when I call. You’re doing a great job!”
“I love the team. They are really fantastic and I know I can them all for anything.”
“I’m Extremely happy. I can’t say enough about how supportive they are.
My team give me all the support, guidance and advice I need.”
“Thanks to the Yellow team for the birthday wishes and the amazing support you always provide. Bless you all.”
“The Blue Team have always been good. This year they have been really good! They always manage to resolve problems and give good advice when it is needed.”
“I would like to thank my Blue Support Team as well as all the Trainers at Christies, for always being very helpful and supportive to me.”
“I want to emphasize how moved I was by the fantastic support I have received from the Blue support team.
I honestly cannot thank Christies enough for the kindness shown to me through phone calls and one-to-one meetings.”
“I would just like to say THANKS to my Yellow team for supporting me through a hard booking and afterwards.
My client, who I knew well, died and and it was much easier to cope with the situation knowing the team are with me and are so caring.”
The Life of a Carer Support Co-ordinator
The life of a Carer Support Co-ordinator, can be a varied, hectic but a very enjoyable one. We are here to get to know the carers personally, so we can give advice, and help make sure they are matched with clients they will like and work well with.
As a Carer Support Co-ordinator, you never know what each day will bring and it is the variety that makes it most exciting. We get to speak to a very wide range of people, some of whom have the most amazing stories.
Live-in carers will call us needing advice, reporting a problem or some just wanting a good chat. We exist to be the carer’s first port-of-call for whatever they may need and can be contacted via phone, email, text or face to face if carers are here at head office.
A major part of our role is to make regular calls to our carers, to find out if they are happy with their client and to check their future availability. Of course, if the carer wants any advice, we will help. We also keep the carers’ information up to date such as legal documents, their preferences and their future plans, to enable the Booking Co-ordinators to match live-in carers to suitable clients.
We receive calls all day and every day from our carers wanting advice or help.
Their questions can range from the relatively trivial – “what are those bright yellow flowers in the fields at summer time?” to the severe – “I just need to ring you to tell you that my client has had a fall, and I am going with her to hospital. I’ve tried to ring her daughter but can’t get hold of her, can you pass on the message as soon as possible please.”
Another part of our role is to meet the new carers who are attending their two week induction training. This means that we can put a face to the name of the live-in carer we then talk to later on the telephone. We meet the same carers every year, when they come to the head office to do their update training and it is great to see how they have changed (or not) in this time.
We welcome any suggestions from our carers as we are always looking for ways to improve our service. Our carers are the people who are working with their clients, so they are the people who really understand where we are doing well, and where we could do better.
Being a Carer Support Co-ordinator is a very enjoyable job, especially as we get to know carers so well. Being able to help someone who may be missing their family, or who may have a more serious problem brings with it its own rewards. The fact that we never know what the next day will bring makes this job great fun, after all variety is the spice of life!